Frequently Asked Questions
Everything You Want to Know About Pet Grooming in Louisville
16 answers covering services, pricing, booking, and process — so you can book your pet's appointment at Brandy's Pampered Pets with complete confidence.
Brandy's Pampered Pets is a professional pet grooming salon at 7675 Dixie Highway, Louisville, KY, open Monday–Friday 9 AM–5 PM and Saturday 9 AM–3 PM. Full-service dog grooming starts at $45 for small breeds; cat grooming starts around $50. Appointments recommended — call (502) 291-0533 to book.
General
Where is Brandy's Pampered Pets located?
Brandy's Pampered Pets is located at 7675 Dixie Highway, Louisville, KY 40258. We're conveniently situated along Dixie Highway, easy to reach from Shively, Valley Station, Pleasure Ridge Park, and the broader Louisville metro area.
What are your grooming salon hours?
We're open Monday through Friday from 9:00 AM to 5:00 PM, and Saturday from 9:00 AM to 3:00 PM. We are closed on Sundays. Call ahead on Saturdays as slots fill quickly.
Do I need to book an appointment in advance?
Yes — appointments are strongly recommended to guarantee your preferred time slot. Walk-in nail trims and ear cleanings are accepted when availability allows, but full grooming services require a scheduled appointment. Call (502) 291-0533 to book.
Do you groom both dogs and cats?
Absolutely. Brandy's Pampered Pets provides professional grooming for dogs and cats of all breeds and sizes. From standard baths and trims to lion cuts, mat removal, de-shedding, and spa treatments — we handle both species with equal care and experience.
How do I book a grooming appointment?
You can book online using the contact form on our website, or simply call us at (502) 291-0533 during business hours. When you book, please have your pet's breed, size, coat condition, and any health or behavioral notes ready so we can prepare appropriately.
Services
What is included in a full-service groom at Brandy's?
Our full-service groom includes a bath with premium pet-safe shampoo, high-velocity blow-dry, breed-appropriate haircut or trim, nail trimming and filing, ear cleaning, anal gland expression if needed, and a bandana or bow finish. It's a complete spa-to-scissors experience in one visit.
What dog grooming services do you offer in Louisville?
We offer full-service grooming and haircuts for all dog breeds, de-shedding treatments, nail trimming, ear cleaning, puppy first-groom sessions, and small and large dog specialized grooming. View all 12 services on our services page.
Can you groom senior or special-needs pets?
Yes. Brandy has experience working with elderly pets, pets with arthritis, pets with anxiety, and pets who've had difficult experiences with grooming in the past. We take a slow, gentle approach — breaking up the session if needed — and communicate clearly with owners about what their pet can comfortably handle.
What is a de-shedding treatment and how does it work?
A professional de-shedding treatment removes loose undercoat fur before it ends up on your furniture and floors. We use the FURminator system along with a specialized de-shedding shampoo and conditioner. Most dogs with double coats — Labs, Goldens, Huskies, Shepherds — see a 70–90% reduction in shedding that lasts 4–6 weeks.
Pricing
How much does dog grooming cost in Louisville, KY?
Dog grooming at Brandy's Pampered Pets starts at approximately $45 for small breeds and ranges up to $95 or more for large or giant breeds, depending on coat type, length, and condition. An exact quote is provided at booking after we know your dog's breed and coat details.
How much does cat grooming cost?
Cat grooming typically starts around $50 and ranges higher depending on coat type and services required. Long-haired cats, cats with significant matting, or cats requiring lion cuts may be priced higher. We'll give you an accurate quote at booking once we know your cat's breed and coat condition.
Are there extra fees for severely matted coats?
Yes — coats with severe matting require significantly more time, specialized techniques, and sometimes a shorter clip to safely remove mats without causing pain or skin damage. A dematting surcharge applies in these cases and will be discussed with you before we begin. Regular grooming every 4–8 weeks prevents serious matting.
Do you offer package deals or discounts for regular clients?
We offer competitive pricing for our grooming services and periodically run seasonal specials. The best way to save is to maintain a regular grooming schedule — well-maintained coats require less time and avoid matting surcharges. Call or message us to ask about current availability and pricing for your specific pet.
Process
How long does a full grooming appointment take?
Most full-service grooming appointments take between 2 and 4 hours depending on the pet's size, breed, coat condition, and services requested. Larger breeds and thick-coated dogs naturally take longer. We'll call or text you when your pet is ready for pickup.
Should I brush my pet before bringing them in?
Light brushing before your appointment helps, especially for long-haired breeds. If your pet's coat has significant tangles or mats, leave them for us — attempting to brush out severe mats at home can cause pain. Just let us know about any coat concerns when you drop off so we can plan accordingly.
Still Have Questions? We're Happy to Help.
Call Brandy's Pampered Pets at (502) 291-0533 or send us a message — we'll get back to you within one business day.