Privacy Policy

Last Updated: May 29, 2026

Introduction

Brandy's Pampered Pets ("Company," "we," "us," or "our"), a Sole Proprietorship operating in the State of Kentucky, operates this website. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit our website or submit information through our contact forms.

By using our website, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our website.

Information We Collect

Information You Provide

When you submit a contact form or request a quote, we collect:

  • Full name
  • Email address
  • Phone number
  • Service requested
  • Pet name and breed (if provided)
  • Message or project details

We also automatically capture the following when you submit a form:

  • IP address
  • Browser user agent
  • Consent timestamp
  • Page URL where the form was submitted
  • Consent version identifier

Information Collected Automatically

We use Google Analytics 4 to collect anonymized usage data, including:

  • Pages visited and time on site
  • Device type, browser, and operating system
  • Referring website
  • General geographic location (city/region level)

How We Use Your Information

  • Respond to your inquiries and requests for service
  • Schedule grooming appointments and provide estimates
  • Send transactional communications related to your inquiry
  • With your explicit consent, send marketing communications via email
  • With your explicit consent, send SMS/text messages about services, appointments, and promotions
  • Improve our website and services
  • Comply with legal obligations

How We Share Your Information

We do not sell your personal information. We may share your information with the following categories of service providers who assist in operating our business:

Google LLC

We use Google Analytics (website analytics) and Google Fonts (typography) on this website. Google may collect cookies and usage data as described in their Privacy Policy.

Page One Insights LLC

Our website and lead management services are provided by Page One Insights LLC, a web design and digital marketing company based in Greenville, SC. Page One Insights handles form submissions, CRM (customer relationship management), and communications infrastructure on our behalf. Their sub-processors include:

  • Supabase Inc. — data hosting and database services
  • Twilio SendGrid — email delivery for lead notifications
  • Twilio Inc. — SMS/text message delivery (only if you opt in to SMS communications)

Hosting Provider

Our website is hosted by Hostinger International Ltd., which provides web hosting infrastructure.

Legal Requirements

We may disclose your information if required by law, court order, or governmental regulation, or if disclosure is necessary to protect our rights, property, or safety.

Your Privacy Rights

California Residents (CCPA/CPRA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

  • Right to Know: You may request that we disclose the categories and specific pieces of personal information we have collected about you.
  • Right to Delete: You may request that we delete personal information we have collected from you, subject to certain exceptions.
  • Right to Correct: You may request that we correct inaccurate personal information we maintain about you.
  • Right to Limit Use of Sensitive Personal Information: You may limit the use and disclosure of your sensitive personal information.
  • Right to Opt-Out of Sale/Sharing: We do not sell or share your personal information for cross-context behavioral advertising. However, you may still exercise this right by contacting us.
  • Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.
  • Authorized Agent: You may designate an authorized agent to make a request on your behalf.

We honor Global Privacy Control (GPC) signals as a valid opt-out request.

To exercise these rights, contact us at brandyspamperedpets@gmail.com or call (502) 291-0533. We will respond within 45 days.

Other State Privacy Rights

Residents of the following states have similar privacy rights under their respective state laws. While specific rights vary by state, they generally include the right to access, correct, delete, and opt out of certain data processing activities:

  • Virginia — Virginia Consumer Data Protection Act (VCDPA)
  • Colorado — Colorado Privacy Act (CPA)
  • Connecticut — Connecticut Data Privacy Act (CTDPA)
  • Utah — Utah Consumer Privacy Act (UCPA)
  • Texas — Texas Data Privacy and Security Act (TDPSA)
  • Florida — Florida Digital Bill of Rights (FDBR)
  • Oregon — Oregon Consumer Privacy Act (OCPA)
  • Montana — Montana Consumer Data Privacy Act (MCDPA)
  • Kentucky — Kentucky Consumer Data Protection Act (KCDPA)
  • Indiana — Indiana Consumer Data Protection Act (ICDPA)

To exercise your rights under any state privacy law, contact us using the information in the "Contact Us" section below. We will respond within the timeframe required by your state's law.

Data Retention

We retain lead data and consent records for four (4) years from the date of collection, consistent with the statute of limitations for TCPA claims. After this period, data is purged unless an active client relationship exists. Active client data is retained for the duration of the relationship plus four years.

Security

We implement reasonable technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include encrypted data transmission (SSL/TLS), secure database hosting, and access controls. However, no method of electronic transmission or storage is 100% secure.

Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

SMS Program Terms

If you opt in to receive SMS/text messages from Brandy's Pampered Pets:

  • Message frequency: Varies. You may receive appointment reminders, service updates, and promotional offers.
  • Message and data rates may apply. Check with your carrier for details.
  • Opt-out: Text STOP to cancel at any time. You may also opt out by emailing brandyspamperedpets@gmail.com or calling (502) 291-0533.
  • Help: Text HELP for help, or contact us at the email or phone number above.
  • Carriers are not liable for delayed or undelivered messages.
  • Consent is not a condition of purchase.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of our website after changes constitutes acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us:

This Privacy Policy is provided as a general template. We recommend reviewing this document with a licensed Kentucky attorney before publication.